Cancellations

If you need to cancel your order, please contact us as soon as possible at support@xingyous.shop.

We can only cancel orders before they have been shipped. Once your order has been processed and shipped, we are unable to cancel the order or make changes to the shipment.

If you need to update your shipping address, size, color, or order details, please contact us immediately before shipment. We will do our best to assist you, but changes cannot be guaranteed once the order is being prepared.

Exchanges

We accept exchange requests for quality issues, wrong items, incorrect sizes sent, damaged items, or other order-related problems caused by us.

Exchange requests must be submitted within 30 business days after the delivery date.

To request an exchange, please contact us at support@xingyous.shop with your order number, photos of the item, and a clear description of the issue. After reviewing your request, we will provide further instructions.

Please note that items must be returned in their original condition unless the product is defective, damaged, or incorrect.

Returns

We accept eligible return requests within 7 business days after the delivery date.

Returned items must be unused, unworn, unwashed, undamaged, and in their original packaging with all tags, accessories, and original materials included.

Some customized or personalized products are not eligible for return because they are made or prepared specifically for your order. However, if a customized item arrives damaged, defective, or incorrect due to our error, please contact us within the required exchange period so we can help resolve the issue.

Online Purchases

Purchases made through xingyous.shop must be returned through our online return process only.

Please do not send items back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Process

To start a return, please contact us at support@xingyous.shop with your order number and reason for return.

If your return request is approved, we will provide return instructions. Please pack the item carefully to prevent damage during transit. Customers are responsible for ensuring the returned package arrives safely.

Once we receive and inspect the returned item, we will notify you of the refund status.

Refunds

For eligible returns, we will refund the amount paid for the returned item to your original payment method.

Original shipping fees, return shipping fees, service fees, and any non-refundable charges are not refundable unless the return is caused by our error.

Please note that your bank, credit card company, or payment provider may need additional time to process and post the refund to your account.

Shipping Charges

Return shipping costs are non-refundable unless the return is due to our error, such as a defective item, damaged item, wrong item, or incorrect shipment.

If the return is caused by customer reasons, including personal preference, wrong size selected, wrong address entered, or no longer wanting the item, the customer is responsible for the return shipping cost.

Contact Us

For further assistance with cancellations, exchanges, returns, or refunds, please contact our customer care team:

E-mail: support@xingyous.shop
Website: xingyous.shop