Tracking Your Order

Once your order has been processed and shipped, we will send the tracking information to you by e-mail.

Please note that the normal order processing time is 1–3 business days. Processing time refers to the time between when your order is placed and when your order is prepared and shipped by our warehouse. This processing time is separate from the delivery time.

After your order has been shipped, the estimated delivery time is usually 5–7 business days.

During holidays, promotional periods, or other busy seasons, order processing and carrier delivery may take slightly longer than usual. We appreciate your patience and understanding during these periods.

Important Tracking Information

Tracking information may not update immediately after your package has been shipped. In some cases, it may take up to 72 hours for the tracking link to become active.

If your tracking link does not show updates right away, please do not worry. Your package may already be in transit, and the carrier will update the tracking information once the package is scanned at the next facility.

We recommend adding a valid phone number at checkout. If there are any delivery issues, the shipping carrier may use your phone number to contact you.

Your tracking link will usually show the estimated delivery date and the latest delivery status. If you need more detailed information, you may contact the shipping carrier directly using the tracking number provided.

Please note that once a package is handed over to the carrier, the local delivery process is handled by the carrier. If there are delivery delays, missed delivery attempts, or address-related issues, the carrier may need to be contacted directly.

Business Days

Estimated processing and delivery times are counted in business days. Business days do not include Saturdays, Sundays, or public holidays.

Please allow additional time during holidays, major sales events, severe weather, or other circumstances beyond our control.

Didn’t Receive Tracking Information?

If you have not received your tracking information, please check your spam, junk, or promotions folder first. You may also check whether the email address entered at checkout was correct.

If the estimated delivery time has passed and you still have not received your package, please contact our customer support team. We will be happy to check your order status and help provide a suitable solution.

Contact Us

E-mail: support@xingyous.shop
Phone: +1 2532768788