Faq
Order
How do I change my shipping address after placing an order?
We can only update your shipping address before your order has been shipped.
To help ensure successful delivery, please make sure your shipping address is complete and accurate, including apartment, suite, unit, room number, phone number, and any other required delivery details.
Once your package has shipped, we are unable to change the shipping address. We are also unable to cancel an order after shipment.
How do I change or modify my order?
We may be able to help modify your order before it has been shipped.
Order modifications may include changing the size or color of an item, removing an item, or updating your shipping address.
Once your package has shipped, we will not be able to make changes to the order.
How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with tracking information.
You may also contact our customer service team for help with your tracking number or delivery status.
How do I cancel an order?
To cancel a paid order, please contact us as soon as possible with your order information.
Orders can only be canceled before shipment. Once your order has been shipped or you have received a shipping confirmation notice, the order can no longer be canceled.
Why didn’t I receive a shipping confirmation email?
We will send a shipping confirmation email once your order has shipped.
If you did not receive the email, please check whether the email address entered at checkout was correct. You may also check your spam, junk, or promotions folder.
Our normal order processing time is 1–3 business days. After processing is complete, your package will be shipped. If you have not received any shipping update after this period, please contact us for assistance.
Delivery
How long does delivery take?
Orders are usually processed within 1–3 business days.
After your order has been processed and shipped, delivery usually takes 5–7 business days. Delivery times may vary depending on the destination, carrier service, weather conditions, holidays, or other circumstances beyond our control.
Why is my tracking number not working?
Tracking information may not update immediately after your package has been shipped.
In some cases, it may take a few business days for the carrier to scan and update the package information. Please check again later. If your tracking information has not updated for several days, you may contact us for assistance.
Why hasn’t my shipping information been updated?
Shipping updates depend on the carrier’s scanning system. Sometimes tracking information may be delayed while the package is in transit between facilities.
This does not always mean that the package has stopped moving. Please allow some time for the carrier to update the tracking details.
Why was my order shipped separately?
Your order may be shipped separately depending on product availability, warehouse location, or shipping arrangements.
If your order contains multiple items, some items may arrive earlier than others. You will receive tracking information for each shipment when available.
Why was my package returned?
A package may be returned for several reasons, including:
- Incorrect or incomplete shipping address
- Invalid or unreachable phone number
- Failed delivery attempt
- The package was not picked up in time
- Carrier delivery restrictions
Please contact the shipping carrier for more details. You may also contact us so we can help review the situation.
Do I need to be at my shipping address when my package is delivered?
Some packages may require a signature upon delivery.
You may contact the shipping carrier directly with your tracking number to confirm delivery requirements. If you miss a delivery attempt, please contact the carrier to arrange redelivery or pickup if available.
Return & Exchange
What is your return policy?
We accept eligible return requests within 7 business days after the delivery date.
To request a return, please contact us with your order number and the reason for return. Returned items must be unused, unworn, unwashed, undamaged, and in their original packaging with all tags and accessories included.
Please note that some customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.
Return shipping costs are non-refundable unless the return is caused by our error, such as a quality issue, wrong item, or incorrect shipment.
For more details, please refer to our Return Policy.
What is your exchange policy?
For quality issues, wrong items, or other order-related problems caused by us, exchange requests must be made within 30 business days after the delivery date.
To request an exchange, please contact us with your order number, photos of the item, and a clear description of the issue. We will review your request and provide further instructions.
Are customized products returnable?
Some customized or personalized products cannot be returned because they are made or prepared specifically for your order.
However, if a customized item arrives damaged, defective, or incorrect due to our error, please contact us within the required exchange period so we can help resolve the issue.
Will I receive a full refund for my return?
For eligible returns, we will refund the amount paid for the returned item.
Original shipping fees, return shipping fees, service fees, and any non-refundable charges are not included in the refund unless the return is caused by our error.
Items that are not eligible for return will not be refunded.
I still haven’t received my refund. What is the status of my refund?
Once your return has been received and inspected, we will notify you of the refund status.
If your refund is approved, it will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may need additional time to process and post the refund to your account.
We cannot control the processing speed of your bank or payment provider. If the refund has already been issued on our side but has not appeared in your account, please contact your bank or payment provider for more information.
Why am I being asked to verify my order?
For security reasons, some orders may require additional verification before processing.
This verification helps protect customers from unauthorized transactions and helps us prevent fraudulent activity. If your order requires verification, we may contact you for additional information.
If the requested verification is not completed within the required time, the order may be delayed or canceled.